Shipping, Returns & Contact Info

Shipping and Return Policy

International Shipping Policy

We ship to many countries including the USA, UK, France, Canada, Australia, Finland, and Mexico. If your country is not listed, please contact us to check availability. Please note that shipping times can vary due to customs procedures.

Preparation and Shipping

Once your order is placed, it undergoes a professional cleaning process before shipping. Please allow up to 10 business days for dispatch. Typically, items are shipped within 7 business days, but this can vary by region.

Return and Exchange Policy

All sales are final, and no returns or exchanges are accepted. Please ensure you check the size and condition of the item before purchasing. If you have any questions, please contact us in advance.

Import Taxes and Additional Fees

The buyer is responsible for any customs duties and taxes incurred at the time of delivery. These costs are not included in the listed prices. If additional charges arise, they are the buyer's responsibility. For more details, please consult your local customs office.

Contact Information

For any questions regarding our products or shipping, please feel free to reach out via Instagram DM or through the contact form on our website. We are committed to prompt responses.

Garment Care and Packaging

Garment Care

Our garments are only suitable for dry cleaning. To avoid damaging the fabric, use a dry iron with a thin cotton cloth between the iron and the garment, and avoid using a steam iron.

Material Information

Our antique and vintage kimonos typically do not come with material composition labels. These items are made-to-order based on customer specifications and are tailored by skilled Japanese tailors. While we make every effort to ensure accuracy in material identification, we cannot guarantee 100% certainty without professional testing. If you require precise material details, we recommend consulting a specialized testing laboratory.